. Eligibility for Refunds
Refunds are applicable under the following conditions:
- Damaged or Defective Products
- If you receive an item that is broken, torn, defective, or otherwise not in acceptable condition upon delivery, you are entitled to request a refund.
- Proof in the form of photographs or videos showing the defect must be provided within 48 hours of receiving the product.
- Incorrect or Wrong Item Delivered
- If you receive a product different from what you ordered in size, color, or design, you are eligible for a refund.
- Customers must report the issue within 7 business days of delivery.
- Non-Delivery of Product
- If you have not received your order within the expected delivery timeframe and our tracking system shows no confirmation of delivery, you may request a refund.
- Product Not as Described
- If the product received significantly differs from the description, images, or specifications displayed on our website, you may qualify for a refund.
Refunds are not granted in cases where:
- The item was damaged due to improper use, mishandling, or negligence by the customer.
- The customer changes their mind after receiving the product without any valid reason covered in this policy.
- The return request is made after the refund eligibility window has expired.
2. Refund Request Procedure
To initiate a refund, customers must follow these steps:
- Contact Customer Support
- Email our support team at support@dresszone.com or use the “Contact Us” page on our website.
- Provide your order number, full name, and registered email address.
- Provide Evidence
- Attach photos or videos clearly showing the issue with the product.
- For wrong items, please include images of the product packaging and labels.
- Wait for Confirmation
- Our support team will review your request within 3–5 business days.
- Once approved, you will be guided through the next steps, which may include returning the item to our warehouse.
3. Return of Products for Refund
In most cases, customers are required to return the product before a refund is issued. Please note the following return conditions:
- Items must be unused, unwashed, and unworn.
- Tags, labels, and original packaging must be intact.
- Items must be securely packaged to avoid damage during return transit.
- Customers are responsible for the cost of return shipping unless the return is due to DressZone’s fault (wrong item, defective product, etc.).
Upon receiving the returned item, our quality assurance team will inspect it. If the product passes inspection and the issue is verified, your refund will be processed.
4. Timeframe for Refunds
Refund processing times may vary depending on your payment method:
- Credit/Debit Cards: 7–14 business days for the amount to reflect in your bank account.
- Net Banking/UPI: 5–10 business days.
- Digital Wallets: 3–7 business days.
- Cash on Delivery Orders: Customers must provide valid bank account details to receive a refund via bank transfer within 7–14 business days.
We will send an email notification once your refund has been processed.
5. Partial Refunds
In certain cases, only partial refunds may be granted, including:
- Products returned with missing accessories or damaged original packaging.
- Products used or worn but returned for issues unrelated to defects.
- Orders returned outside the designated return period but approved at DressZone’s discretion.
6. Non-Refundable Items
Certain products are not eligible for refunds for health, hygiene, or logistical reasons. These include but are not limited to:
- Undergarments, lingerie, and swimwear.
- Personalized or custom-made items.
- Gift cards, vouchers, and promotional products.
- Clearance or “Final Sale” items clearly marked as non-refundable at checkout.
7. Exchange Option
Instead of a refund, customers may choose to request an exchange for another product of equal or lesser value. Exchanges are subject to product availability and follow the same eligibility conditions as refunds.
8. Order Cancellations
- Before Shipment
- Customers can cancel their order within 12 hours of purchase for a full refund.
- After Shipment
- Orders that have already been shipped cannot be canceled. Customers may instead initiate a return request after receiving the product.
9. Refunds for Promotional Purchases
- If you purchased an item during a promotional campaign (discounts, coupons, buy-one-get-one offers), refunds will be calculated based on the actual amount paid at checkout.
- Free gifts or promotional items received with the order must also be returned if the main item is returned for a refund.
10. Shipping and Handling Fees
- Shipping charges, if any, are non-refundable unless the return is due to an error on DressZone’s part.
- Customers are responsible for return shipping costs unless otherwise stated.
11. Fraudulent or Abusive Claims
DressZone reserves the right to deny refunds to customers who repeatedly return items without valid reasons or attempt fraudulent claims. Accounts suspected of abuse may be suspended or blacklisted.
12. Dispute Resolution
If you are not satisfied with our resolution, you may escalate the matter to our Customer Care Manager at escalations@dresszone.com. We will make every effort to resolve disputes amicably.
In the event that disputes cannot be resolved internally, they will be subject to the laws and jurisdiction of [Insert Country/Region].
13. Our Commitment
At DressZone, customer satisfaction is at the heart of our business. We are dedicated to providing transparent, fair, and customer-friendly refund solutions. Our team continuously reviews feedback to improve our policies and ensure you enjoy a trustworthy shopping experience.
14. Contact Us
If you have questions or require assistance with your refund, please contact us:
- Email: support@dresszone.com
- Phone: +[Insert Number]
- Live Chat: Available on our website from 9 AM – 9 PM [Local Time]
15. Final Notes
This Refund Policy is designed to protect both our customers and our business. By shopping at DressZone, you agree to the terms outlined above. We encourage all customers to carefully review product details, size charts, and descriptions before placing an order to minimize the chances of dissatisfaction.
Thank you for choosing DressZone for your fashion needs. We look forward to continuing to serve you with style, quality, and care.